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Frequently Asked Questions

What are your normal business hours?

Event Rentals by Rothchild sales office is open Monday through Friday from 9am to 5pm, closed Saturday and Sunday except by appointment.  However, we offer delivery and pickup outside of our office hours.  Please contact our office if you would like to setup an appointment for after hours.

Note: Office hours are adjusted seasonally.

When is the best time to reserve equipment?

It is best to reserve your equipment as soon as possible to ensure your preferred items are able to be reserved for you.

What if I need someone to come out and look at the site where my event is being held?

Event Rentals by Rothchild offers free site visits in the immediate and surrounding areas. We are happy to help create and perfect the logistics of your event.

Do you charge for delivery and pick up?

Delivery and pick up charges vary depending on location. Please contact our office for pricing.

Do you setup the equipment upon delivery?

Setup and take down are available at an extra charge. Setup charges vary depending on the size of the order and arrangements must be made prior to the delivery of the equipment to avoid additional charges.

Note: Setup fees do not apply to rental items that require professional setup such as tent and tent accessories, dance floors, staging, and other inflatables.

What do I have to do to reserve and order?

To reserve an order, a 35% non-refundable deposit is required. This deposit will be applied to the balance of your order.

When is the balance of the order due?

For Delivery: The balance of the order is due one week prior to the delivery date.
For Pickup: The balance of the order is due the day of customer pickup.

What if I am placing an order for a business or school but cannot have a check ready until the event date?

In the instance of schools, churches, and other businesses that are unable to place an early deposit, we will allow a check upon delivery date as long as arrangements have been made with our office personnel upon placing the order. The 35% deposit is required in the event of cancellation.

Do I need to be there when the equipment is delivered?

Yes. Someone will need to be at the site upon delivery of equipment to tell our employees where the items need to be placed or setup. A signature is also require upon delivery of the equipment to make sure the customer has received all of their items and that everything is to their satisfaction.

What time can I pick up my equipment?

All equipment is ready to be picked up after 10am on the scheduled pickup date unless other arrangements have been made with office personnel.

What should I do with the dishes, glassware, and silverware before return?

Event Rentals by Rothchild requests that any guest wares be rinsed to remove food particles. All items are thoroughly and professionally washed upon return.

When do I return the items I have received over the weekend?

Event Rentals by Rothchild offers a weekend rate to our customers. Friday through Monday is considered a one day rental.

Will I pay more if my equipment is not returned on the scheduled day?

All equipment returned after the scheduled date will be charged as an additional daily rental which will be added to your bill.

What happens if any equipment or linens are lost or damaged ?

The customer assumes responsibility of all equipment rented from delivery to pickup. You will be responsible for any replacement and/or repair costs as determined by Event Rentals by Rothchild.

What if I need to cancel the order or change the event date?

If you decide to cancel your order, the 35% non-refundable deposit is forfeited. However, if you decide to change the event date we will gladly transfer your deposit to another date within a six month period. We must receive notice 72 hours prior to your scheduled delivery/pickup date in order for this to apply.

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